Frequently Asked Questions for Tobacco

Sizing

1. How does sizing of your products work?

Size charts: There are relevant size charts on each product page. Please take the time to compare your measurements accordingly.

2. Do you offer customizations?

We have offered customizations in the past, however, our team currently does not have the capacity to fulfill these requests en masse. We are hoping to bring this feature back soon, keeping the options for modifications concentrated. If you are interested in a bulk or wholesale order, please reach out to us directly at contact@tobaccomotorwear.com

Products and Manufacturing

3. Do your products have a lifetime warranty?

We warrant our items to be free from factory flaws or defects for the lifetime of the product. If your item has a flaw or defect, return it to us and we will repair or replace the product with a comparable item. These are wearables and like all clothing, components of clothing, and materials, they have a lifespan. All Tobacco Motorwear products are built to last. Depending on use, they eventually may need to be replaced. Our warranty covers flaws of material and/or craftsmanship should it fail prematurely; it does not cover normal wear and tear.

Please contact us at contact@tobaccomotorwear for any questions regarding the warranty or lifetime guarantee.

4. Are Tobacco Motorwear products made in the USA?

The majority of our products are designed and produced in Los Angeles, California, USA. For more information about our product design and manufacturing: About TMC

5. What is the protective safety lining made of and where is this protection?

The protective lining is made of 100% Dupont™ Kevlar® and is 290 GSM. In our riding pants, the 100% Dupont Kevlar fiber lining covers from the thighs to shins on the front and the whole seat area on the back of the pants. In Riding Shirts, the Kevlar covers from elbows to wrists, the shoulders, and the upper back. See individual product pages for clear graphics.

6. Is all of Tobacco clothing lined with Dupont™ Kevlar®?

While virtually all of our protective products feature Dupont™ Kevlar® linings, some feature additional protective materials - such as D3O® armor to offer the protection you need, where you need it most.

7. What is the difference between the Selvedge Protective Riding Jeans VS the Archetype Riding Jeans?

Check out our blog post: Selvedge vs Archetype - What’s the Difference? for more details and a full breakdown of both products.

Costs

8. What if I purchase an item that later goes on sale?

If Tobacco Motorwear reduces the price of an item within seven days of your original purchase, we will honor the reduced price. Please email Customer Service at contact@tobaccomotorwear.com so that a price adjustment may be issued.

9. Why are your products expensive?

Using top-notch construction and premium materials creates products that are more durable and last longer. Our products are designed to provide maximum protection, value, and enjoyment. What is your safety worth to you? Many months and even years, go into the research and development of our products. We have acquired CE rating and official Dupont™ Kevlar® licensing and certification to formally ensure that our products really do what we say they do: keep riders like you protected and looking stylish!

10. What is the cost of return shipping?

Shipping is free on returns shipped from within the United States. Please email Customer Service at contact@tobaccomotorwear.com to set up a Return Merchandise Authorization (RMA). We will ship exchanges to customers with addresses within the contiguous United States at our expense.

11. Is there a restock fee?

There are currently no restock fees. This is subject to change.

12. Can I pay for shipping insurance, signature required, or a faster shipping?

If you need special delivery requirements, please promptly email or call customer service contact@tobaccomotorwear.com with Name, Order Number, and details of delivery needs. We can add signature or overnight, according to shipping company parameters, at an extra cost to you, to be determined by the warehouse.

13. What is the “AfterPay” payment option?

Afterpay is a third party payment service that is completely free for customers who pay on time. It helps people spend responsibly without incurring interest, fees, or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting purchases into monthly payments, for both online and in-store purchases. This service is fully facilitated by AfterPay; any issues with AfterPay should be handled with their customer service department.

Shipping and Handling

14. How much is shipping and handling?

Tobacco Motorwear offers free standard shipping and handling on orders of $50 or more (after any applied promotion or discount), shipped to a single address within the contiguous United States.

The purchase of TMC Gift Cards, as well as any taxes, duty charges, and additional shipping or other fees – including return shipping or express shipping, do not apply toward the minimum purchase requirement. The minimum purchase requirement remains $50.

If you wish to purchase overnight shipping, 2-day shipping, or add insurance to your shipment, this will be an additional cost billed at the going rate of the shipping company used, and also does not contribute to the minimum purchase requirement of $50.

15. How fast is shipping and processing?

We utilize the most efficient shipping methods we can. Your order normally goes out within 24 hrs of receipt, or the next business day if it is a weekend. If we foresee any delay, we aim to give you a notification in advance. We generally use USPS Priority for domestic shipping, or FedEx for larger orders and some rural destinations.

16. Where do you ship from?

We ship from our warehouse in San Fernando, California, just north of Los Angeles. Stop on by for a visit when you’re in town!

17. Do you ship internationally?

We ship virtually everywhere in the world. Check out the shipping fees for your country, most are generally reasonable.

IMPORTANT: If you order a product to be shipped internationally, you assume all responsibility, including any additional delivery fees as well as any duties, taxes, and/or restrictions. International orders may be subject to customs duty fees which have to be paid before the shipment is released to you. If you're unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order. You will not be eligible for an order refund should you decide not to pay these fees once your shipment is processed by the Customs department of your country.

*We are unable to provide return labels to customers located outside of the United States. If you are located outside of the United States, you are responsible for return shipping fees. We recommend obtaining a receipt for all shipments and keeping it for your records.

If you have any other questions, email us at contact@tobaccomotorwear.com

Exchanges and Returns

These cost time and money we wish we didn’t have to spend... time we could spend on the open road and money to put towards some new gear. Please double check sizing!

18. I need a different size or color than what I received. How do I start an exchange?

When you exchange or return an item we ask that you complete our Exchange/Return Form and include it in your shipment return. 

Exchanges are available solely for unworn, unwashed, unused items in new condition within 1 year of purchase.

Refunds are available solely for unworn, unwashed, unused items in new condition within 50 days of purchase. Refunds are granted only after the items have been returned to and received by Tobacco Motorwear. After 50 days and up until one year from the date of purchase, customers are eligible to receive a store credit in the full amount of the purchase. Once we process your return, you will receive a refund confirmation email.

Download the Exchange/Return Form.

Packages received without a (Exchange/Return Form) may result in longer than estimated processing times. 

19. What if I receive a damaged, defective (in need of repair), or incorrect item?

Please contact Customer Service as soon as possible at contact@tobaccomotorwear.com immediately. Have the order number ready for Customer Service and we will make every effort to replace your item as fast as possible.

20. Can I return an item for a refund?

If you are not 100% satisfied with one of our products purchased directly from Tobacco Motorwear’s website, an authorized retailer, wholesaler, or catalog, you may return it within one year of purchase for a refund. (Please note that customers who return products after 50 days will not receive a cash refund and will instead be offered a store credit). After one year, we will continue to uphold our Tobacco Motorwear Guarantee and consider any items that are defective due to materials or craftsmanship for return and store credit.

When you exchange or return an item we ask that you complete our Exchange/Return Form and send include it in your shipment return.

21. How will my refund be issued?

Refunds are issued in the original form of payment. Please note that a refund issued to your credit or debit card may take up to two weeks to be acknowledged by your financial institution. A Tobacco Motorwear order number or proof of purchase is required for refund.

If you are returning an item that was originally purchased through one of our authorized retailers, you may be issued a Tobacco Motorwear Gift Card (redeemable online at tobaccomotorwear.com) for the last known retail price.

22. Why did I get a partial refund?

Items need to be returned in unworn, unwashed, unused condition before a full refund can be provided. If you purchased an item that came with a promotional item (like a free belt, or gloves), you will need to return the promotional item as well to get the full refund, otherwise the cost of the promotional item (such as the belt, or gloves) will be deducted from your refund.

Care Instructions

23. How do I wash my stuff?

Each product comes with a general care label inside that provides direction in cleaning your new gear. Additionally, some of our products an additional care info sheet in the box when we ship.

Here are some links to our Care Instructions

Ironsides

Journeymen

McCoy

Mens Jeans

Womens Jeans

CARS Riding Shirts

Waxed Canvas Bags or Gear

24. I crashed and wrecked my Tobacco Motorwear gear! Can Tobacco help me out?

Send us an email at contact@tobaccomotorwear.com and let us know what happened. Send any pictures of your crash and wrecked gear, and we will see what we can do for you! Ride more, Wreck less!

BLDR Podcast

25. How can I access your BLDR Podcast?

The BLDR (Builder) Podcast is for and about people who make stuff and do stuff. Co-founders Dave Ackerman and Andrew Hancock talk about their adventures in brand building and talk to others who create and explore. From custom bike builders, to world travelers, to entrepreneurs and artists, this podcast is a peek into the challenges, rewards, and realities of being a BLDR in today's world, and offers a road map to other creators following their passions. Check out our episodes on one of these apps:

https://podcasts.apple.com/us/podcast/the-bldr-podcast/id1504324850

https://open.spotify.com/show/7JZhxmFd0hJDWhY4p0E3Ay

https://www.radio.com/podcasts/the-bldr-podcast-40145

https://tunein.com/podcasts/Sports--Recreation-Podcasts/The-BLDR-Podcast-p1309041/

https://www.stitcher.com/show/the-bldr-podcast

Pre-Order Items:

26. I purchased a pre-order item that was supposed to have shipped already, when can I expect it?

Thank you for your patience. We apologize for any inconvenience, due to either factors out of our direct control and continued effects of COVID-19 worldwide, some factory deliveries have been delayed. We do our best to keep product pages up-to-date, and email when an issue has been identified. You may also email us at contact@tobaccomotorwear.com for the new expected shipping date.

Wholesale Orders

We accept wholesale orders and are always interested in growing our network of partnerships. Please email us at contact@tobaccomotorwear.com and let us know a little more about you and your business or website and we will get back to you with any relevant information!

Customer Service

27. How can I get a hold of customer service?

Call us at (213) 293- 8891

Email us at contact@tobaccomotorwear.com

Mail us at

Tobacco Motorwear

Attn: Customer Service

5451 Hermitage Ave #5

Valley Village, CA 91607