FAQs

Sizing

Size charts: There are relevant size charts on each product page. Please take the time to compare your measurements accordingly.

We suggest referencing our sizing videos for fit comparison and tips to measure properly:

Men's Tops | Men's Riding Pants | Women's Boondocks Overalls | Women's Riding Pants

We have offered customizations in the past, however, our team currently does not have the capacity to fulfill these requests en masse. We are hoping to bring this feature back soon, keeping the options for modifications concentrated. If you are interested in a bulk or wholesale order, please reach out to us directly at contact@tobaccomotorwear.com

Products and Manufacturing

We warrant our items to be free from factory flaws or defects for the lifetime of the product. If your item has a flaw or defect, return it to us and we will repair or replace the product with a comparable item. These are wearables and like all clothing, components of clothing, and materials, they have a lifespan. All Tobacco Motorwear products are built to last. Depending on use, they eventually may need to be replaced. Our warranty covers flaws of material and/or craftsmanship should it fail prematurely; it does not cover normal wear and tear.

Please contact us at contact@tobaccomotorwear.com for any questions regarding the warranty or lifetime guarantee.

All Tobacco Motorwear protective riding gear is made downtown Los Angeles, California. The majority of our products are designed and produced in Los Angeles, California, USA. When producing outside the USA, we partner only with trusted global craftspeople and make a point to visit each facility.

For more information about our product design and manufacturing: About TMC

The protective lining is made of 100% Dupont™ Kevlar® and is 290 GSM.

It is utilized in key zones that are highly susceptible to road rash. In our riding pants, the 100% Dupont™ Kevlar® fiber lining covers from the thighs to shins on the front, and the whole seat area on the back of the pants. In Riding Shirts, the Kevlar covers from elbows to wrists, the shoulders, and the upper back. See individual product pages for clear graphics.

While virtually all of our protective products feature Dupont™ Kevlar® linings, some feature additional protective materials - such as D3O® armor to offer the protection you need, where you need it most.

Check out our blog post: Selvedge vs Archetype - What’s the Difference? for more details and a full breakdown of both products.

Costs

If Tobacco Motorwear reduces the price of an item within seven days of your original purchase, we will honor the reduced price. Please email Customer Service at contact@tobaccomotorwear.com so that a price adjustment may be issued.

Using top-notch construction, premium materials, and manufacturing all of our protective clothing in the USA allows us to create products that are more durable and last longer. Our products are designed to provide maximum protection, value, and enjoyment. What is your safety worth to you? Many months, and even years, go into the research and development of our products. We have acquired CE rating and official Dupont™ Kevlar® licensing and certification to formally ensure that our products really do what we say they do: keep riders like you protected and looking stylish!

For more information about our product design and manufacturing: About TMC

Shipping is Paid by the customer on returns and exchanges. Please email Customer Service at contact@tobaccomotorwear.com to set up a Return Merchandise Authorization (RMA). We will ship exchanges to customers with addresses within the contiguous United States at our expense.

There are currently no restock fees. This is subject to change.

If you need special delivery requirements, please promptly email or call customer service contact@tobaccomotorwear.com with Name, Order Number, and details of delivery needs. We can add signature or overnight, according to shipping company parameters, at an extra cost to you, to be determined by the warehouse.

Afterpay is a third party payment service that is completely free for customers who pay on time. It helps people spend responsibly without incurring interest, fees, or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting purchases into monthly payments, for both online and in-store purchases. This service is fully facilitated by AfterPay; any issues with AfterPay should be handled with their customer service department.

Shipping and Handling

Tobacco Motorwear offers a few options for shipping and cost is based on the size of the order, location of delivery, and any special needs. 

If you wish to purchase overnight shipping, 2-day shipping, or add insurance to your shipment, this will be an additional cost billed at the going rate of the shipping company used.

We utilize the most efficient shipping methods we can. Your order normally goes out within 24 hrs of receipt, or the next business day if it is a weekend. If we foresee any delay, we aim to give you a notification in advance. We generally use USPS Priority for domestic shipping, or FedEx for larger orders and some rural destinations.

We ship from our warehouse in San Fernando, California, just north of Los Angeles. Message us first and stop on by for a visit when you’re in town!

We ship virtually everywhere in the world. Check out the shipping fees for your country, most are generally reasonable.

IMPORTANT: If you order a product to be shipped internationally, you assume all responsibility, including any additional delivery fees as well as any duties, taxes, and/or restrictions. International orders may be subject to customs duty fees which have to be paid before the shipment is released to you. If you're unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order. You will not be eligible for an order refund should you decide not to pay these fees once your shipment is processed by the Customs department of your country.

*We are unable to provide return labels to customers located outside of the United States. If you are located outside of the United States, you are responsible for return shipping fees. We recommend obtaining a receipt for all shipments and keeping it for your records.

If you have any other questions, email us at contact@tobaccomotorwear.com

Exchanges and Returns

To complete an exchange or return an item we ask that you first email customer service at contact@tobaccomotorwear.com. Customers will be provided a necessary Return Merchandise Authorization (RMA) Number. Once received, please provide your exchange or return number on our form included in your package. 

You can also download our Exchanges/Returns Form here.

Please note: *Return shipping must be paid by the customer*

Exchanges are available solely for unworn, unwashed, unused items in new condition within 50 days of purchase. Refunds are available solely for unworn, unwashed, unused items in new condition within 50 days of purchase. Refunds are granted only after the items have been returned to and received by Tobacco Motorwear. If exchanging, your new item will be shipped to you free of charge after your exchanged item has been received and evaluated. You will receive a confirmation email of refund or exchange.

Packages received without a (Exchange/Return Form) may result in longer than estimated processing times.

Mistakes occasionally occur and we apologize for any inconvenience. Please contact Customer Service as soon as possible at contact@tobaccomotorwear.com. Have the order number ready for Customer Service and we will make every effort to replace your item as fast as possible.

If you are not 100% satisfied with one of our products purchased directly from Tobacco Motorwear’s website, an authorized retailer, wholesaler, or catalog, you may return it within one year of purchase for a refund. (Please note that customers who return products after 50 days will not receive a cash refund and will instead be offered a store credit). After one year, we will continue to uphold our Tobacco Motorwear Guarantee and consider any items that are defective due to materials or craftsmanship for return and store credit. This does not apply to normal wear and tear.

When you exchange or return an item we ask that you complete our Exchange/Return Form and include it in your shipment return.

Refunds are issued in the original form of payment. Please note that a refund issued to your credit or debit card may take up to two weeks to be acknowledged by your financial institution. A Tobacco Motorwear order number or proof of purchase is required for refund.

If you are returning an item that was originally purchased through one of our authorized retailers, you may be issued a Tobacco Motorwear Gift Card (redeemable online at tobaccomotorwear.com) for the last known retail price

Items need to be returned in unworn, unwashed, unused condition before a full refund can be provided. If you purchased an item that came with a promotional item (like a free belt, or gloves), you will need to return the promotional item as well to get the full refund, otherwise the cost of the promotional item (such as the belt, or gloves) will be deducted from your refund.

Care Instructions

Each product comes with a general care label tag inside that provides direction to care for your new gear. More detailed care and material information can be found here and as a link on each respective product page:

Ironsides

Journeymen

McCoy

Men's Jeans

Women's Jeans

California Riding Shirts

Waxed Canvas Bags or Gear

Send us an email at contact@tobaccomotorwear.com and let us know what happened. Send any pictures of your crash and wrecked gear, and we will see what we can do for you! Ride more, Wreck less!

BLDR Podcast

The BLDR (Builder) Podcast is for and about people who make stuff and do stuff. Tobacco Motorwear Co-founders Dave Ackerman and Andrew Hancock talk about their adventures in brand building and talk to others who create and explore. From custom bike builders, to world travelers, to entrepreneurs and artists, this podcast is a peek into the challenges, rewards, and realities of being a BLDR in today's world, and offers a road map to other creators following their passions.

Check out our episodes on one of these apps: Apple Podcasts | Spotify | Audacy | TuneIn | Stitcher

Wholesale

We accept wholesale orders and are always interested in growing our network of partnerships. We have many different options! Please email us at contact@tobaccomotorwear.com and let us know a little more about you and your business or website and we will get back to you with any relevant information!