If you are looking to return or exchange your order for whatever reason, we're here to help! We offer exchanges within 40 days of receiving your order. Within this window, you may return and exchange your product for store credit or a different product. Please note:
*Return shipping must be paid by the customer*
When you exchange an item we ask that you cover the return shipping costs, and we will cover the shipping costs of the replacement item on the first return. Product for return/exchange must be in unused, unwashed condition. Exchanges are available solely for unworn, unwashed, unused items in new condition within 40 days of purchase. Refunds are granted only after the items have been returned to and received by Tobacco Motorwear. For refunds, please see Refund Policy.
*Returned shipping must be paid by the customer*
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions -
- Discounted item sales are final and cannot be returned.
- Exchanges may or may not be available depending on limited inventory.
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Contact Tobacco Motorwear Customer Service at email@example.com. and we will assist you through the return or exchange process.
- Refunds can take from 7-14 days from the time we receive your returned product.
- Customer pays for return shipping to Tobacco Motorwear.
Lost or damaged returns will be evaluated by our warehouse team and we will inform the customer within 5-7 days of our decision.
If you have any additional questions please contact customer service via email at firstname.lastname@example.org.
This Policy is subject to change. By using our site you agree to this policy. We understand that ordering online presents some challenges, We try to help as much as we can by providing size charts and ample information. After receiving and trying your Tobacco Motorwear gear, if you wish to return for a refund you may do so as long as the item is not washed or used and is in new condition. Return shipping must be paid by the customer. Refunds are available solely for unwashed, unused items in new condition within 40 days of purchase. Refunds are granted only after the items have been returned to and received by Tobacco Motorwear. After 50 days, customers are eligible to receive a store credit in the full amount of the purchase.
Our Lifetime Warranty
We warrant our items to be free from factory flaws or defects for the lifetime of the product. If your item has a flaw or defect, return it to us and we will repair or replace the product with a comparable item. These are wearables and like all clothing, components of clothing and materials, they have a lifespan. They are built to last but, depending on use, will eventually break down. Our warranty covers flaws of material and/or craftsmanship should it fails prematurely; it does not cover normal wear and tear.
If you have any questions, please contact Tobacco Motorwear Customer Service via email at email@example.com.
Lost or Stolen Items during Shipping
WE CANNOT TAKE RESPONSIBILITY FOR PACKAGES STOLEN FROM YOUR DOORSTEP, MISPLACED, OR LOST IN DELIVERY. You know your area best, please send to the most secure address possible. If tracking shows that a package was delivered, issues must then be resolved with the USPS, FedEx, or other involved shipping company. Should none of these outlets resolve the situation, email us and we will do our best to see if we can work out a deal on a replacement product, after the attempted resolution with the shipping company. We are a small business and we always strive to deliver an excellent experience, however, we cannot assume liability for every package.
If you need special delivery requirements, please email or call customer service with Name, Order Number, and details of delivery needs. We can add signature or overnight, according to shipping company parameters, at an extra cost to you, to be determined by our warehouse.
To file a claim with FedEx click here.
To file a claim with USPS click here.
If you have any further questions, please contact Tobacco Motorwear Customer service via email at firstname.lastname@example.org