If you are looking to return or exchange your order for whatever reason, we're here to help! We offer exchanges within 40 days of receiving your order. Within this window, you may return and exchange your product for store credit or a different product.
Download our Exchanges and Returns form here.
Please note: *Return shipping must be paid by the customer*
When you exchange an item we ask that you cover the return shipping costs, and we will cover the shipping costs of the replacement item on the first return. Product for return/exchange must be in unused, unwashed condition. Exchanges are available solely for unworn, unwashed, unused items in new condition within 40 days of purchase. Refunds are granted only after the items have been returned to and received by Tobacco Motorwear. For refunds, please see Refund Policy.
*Returned shipping must be paid by the customer*
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions -
- Discounted item sales are final and cannot be returned.
- Exchanges may or may not be available depending on limited inventory.
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Contact Tobacco Motorwear Customer Service at firstname.lastname@example.org. and we will assist you through the return or exchange process.
- Refunds can take from 7-14 days from the time we receive your returned product.
- Customer pays for return shipping to Tobacco Motorwear.
- Lost or damaged returns will be evaluated by our warehouse team and we will inform the customer within 5-7 days of our decision.
- If you have any additional questions please contact customer service via email at email@example.com.