Returns & Exchanges

Exchange Policy

Returns/Exchanges: To be eligible for a Return/Exchange, your item(s) must be in the same condition that you received it and must be in the original packaging and include all components.

To start a return or exchange click here.

Refund Policy

Refunds (if applicable): You have 30 calendar days to return an item(s) from the date you received it for a refund. Once we receive your item(s), we will inspect it and notify you that we have received your returned item(s). We will notify you on the status of your refund after inspecting the item(s). If your return is approved, we will initiate a refund to your credit card (or original method of payment). If you receive a refund, the cost of shipping will be deducted from your refund (free with Redo purchase). $15 restocking fee applies to refunds. Exchanges are eligible for free shipping. You will receive the credit within 7-14 business days, depending on your card issuer's policies. We stand behind our products and always do our best to take care of our customers. If your order exceeds the 30 days, you may be eligible for an exchange.

To start a return or exchange click here.

Terms

Exchanges are available solely for unworn, unwashed, unused items in new condition within 30 days of purchase. Refunds are available solely for unworn, unwashed, unused items in new condition within 30 days of purchase. Refunds are granted only after the items have been returned to and received by Tobacco Motorwear. If exchanging, your new item will be shipped to you free of charge after your exchanged item has been received and evaluated.

Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions -

Exchanges may or may not be available depending on limited inventory.
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use

Our Lifetime Warranty

We warrant our items to be free from factory flaws or defects for the lifetime of the product. If your item has a flaw or defect, return it to us and we will repair or replace the product with a comparable item. These are wearables and like all clothing, components of clothing and materials, they have a lifespan. They are built to last but, depending on use, will eventually break down. Our warranty covers flaws of material and/or craftsmanship should it fail prematurely; it does not cover normal wear and tear.

If you have any questions, please contact Tobacco Motorwear Customer Service by clicking here.

Lost, Damaged or Stolen Items during Shipping

When you make a purchase at Tobacco Motorwear, we want to make sure it is delivered to you without issue. Get peace of mind with our delivery guarantee in the event your delivery is damaged, stolen or lost during transit. Package Protection covers lost, stolen, and damaged items so that you can rest easy knowing that you’re covered if one of your orders arrives damaged or doesn’t arrive at all.

How Does It Work

Normally, if a package is lost, damaged or stolen during transit, we will issue a claim with the carrier on your behalf and wait for the results of the claim investigation before issuing a refund or re-shipping the order - and in the case of damaged items, usually require visual proof of damage. Most carriers only pay up to $100 per shipment.

By selecting Package Protection at checkout, we are able to handle claims faster. You simply submit a claim on our claims portal and we'll issue a no hassle refund or replacement.

When Is A Shipment Deemed 'Lost'?

We use the same rules that the carriers use for defining a lost shipment:

Carrier status states "delivered’", but you have not received it. Allow up to 7 business days but no longer than 15 days for United States domestic shipments (20 days for international shipments, including Canada) for your shipment to be delivered. Sometimes the carriers prematurely mark shipments as delivered and then issue a redelivery, and it then turns up in a secure location at your property or perhaps may be delivered to the wrong address that is caught and corrected by the carrier.
If your carrier status is not "delivered" and your tracking has not updated for 2 weeks from the ship date.

Shipping carriers may classify these situations as a ‘delay’ if there is a high number of shipments in their network, and they are aware of delays. As long as there are no known carrier delays, we will offer a refund or replacement right away.

What Is Considered 'Damaged'?

Items arrive damaged in transit - interior packaging is torn, bent, broken etc.
Some of your order is missing due to the box/envelope having broken open during transit

What Is Not Covered Package Protection?

Missing parcels or redelivery fees due to invalid / incorrect address information provided by you when you placed the order
Delays in transit (as defined by the carrier)
Orders that have not shipped yet
International orders stuck in customs - we can't be held responsible for customs delays. Please get in touch with your chosen carrier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from any refund that may be due
Items that are returned to us for a refund or exchange through our returns & exchanges portal
If you requested items to be left at a location other than the address you supplied with your order and they go missing - this waives the right to any claim as per carrier terms and conditions

How To Submit a Claim

If you purchased Package Protection at checkout and your order is lost, damaged or stolen, please submit a claim by clicking here.

Our Policy For Handling Unprotected Shipments

WE CANNOT TAKE RESPONSIBILITY FOR PACKAGES STOLEN FROM YOUR DOORSTEP, MISPLACED, OR LOST IN DELIVERY. You know your area best, please send to the most secure address possible. If tracking shows that a package was delivered, issues must then be resolved with the USPS, FedEx, or other involved shipping company. Should none of these outlets resolve the situation, email us and we will do our best to see if we can work out a deal on a replacement product, after the attempted resolution with the shipping company. We are a small business and we always strive to deliver an excellent experience, however, we cannot assume liability for every package.

If you need special delivery requirements, please email or call customer service with Name, Order Number, and details of delivery needs. We can add signature or overnight, according to shipping company parameters, at an extra cost to you, to be determined by our warehouse.

If you have any further questions, please contact Tobacco Motorwear Customer service via email by clicking here.